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Internal Quality Controls

Internal quality assurance programs are the starting point for assuring the EMB and its stakeholders that EMB activities meet service, effectiveness, and appropriateness standards. Components of a quality assurance program may include:

  1. stakeholder consultation on new systems and methods;
  2. implementation of formally reviewed, benchmarked, design and development processes;
  3. rigorous pre-implementation testing;
  4. comprehensive training programs;
  5. ensuring professional staff are qualified to be members of the appropriate professional associations;
  6. formal-post implementation monitoring programs; and
  7. robust fault reporting and rectification processes. EMBs may wish to follow the relevant International Organisation for Standardization (ISO) guidelines and standards.

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