Internal Quality Controls
Internal quality assurance programs are the starting point for assuring the EMB and its stakeholders that EMB activities meet service, effectiveness, and appropriateness standards. Components of a quality assurance program may include:
- stakeholder consultation on new systems and methods;
- implementation of formally reviewed, benchmarked, design and development processes;
- rigorous pre-implementation testing;
- comprehensive training programs;
- ensuring professional staff are qualified to be members of the appropriate professional associations;
- formal-post implementation monitoring programs; and
- robust fault reporting and rectification processes. EMBs may wish to follow the relevant International Organisation for Standardization (ISO) guidelines and standards.
