Recommendation 40 (Complaints and Appeals) Pakistan 2008
http://aceproject.org/ero-en/regions/asia/PK/pakistan-final-report-national-and-provincial-2/at_download/file
The ECP should establish a complaints system for management of all complaints lodged at all levels of the election administration. Protocols should be developed with other state agencies to clarify roles and responsibilities in the complaints process, particularly in regards to investigations. All complaints should be promptly assessed and investigated where required. The ECP should take full responsibility for actively addressing complaints, and providing redress as required. Investigation of a complaint should not be undertaken by a person originally responsible for implementation.
