All complaints should be promptly assessed and investigated where required:
i. A system for management of all complaints lodged at all levels of the election administration should be provided by law.
ii. Protocols/agreements should be developed with other state agencies to clarify roles and responsibilities in the complaints process, particularly with regard to investigations.
iii. Investigation of a complaint should not be undertaken by a person originally responsible for implementation (of what?).
iv. Full records of complaints, responses, decisions and outcomes to be made available by the NEC for immediate scrutiny. All court records related to electoral complaints should be retained by the NEC or separate complaints body.
v. For complaints relating to election results, the law should clarify the power to undertake re-counts and re-polls wherever necessary in order to speedily address alleged problems in an efficient manner, without recourse to cumbersome and costly legal channels.
vi. The category of those permitted to file election appeals should be expanded, to include political parties, civil society organisations and voters.
vii. Public information and training for political party and candidate agents and election staff on how to use the complaint and appeal process should be developed.
viii. Jurisdiction on election appeals should be accessible in all parts of Sudan.