Technology used for an election is often crucial to the successful conduct of the election. Therefore election management bodies (EMBs) need to ensure that the quality of the technology they use is of the highest standard.
Some steps that can be taken to ensure quality assurance include:
- Prepare and follow an overall information technology strategy
- Appoint management and technical teams with responsibility for the project
- Prepare and follow a detailed project plan that is consistent with the overall information technology strategy - include expected standards and performance measures
- Prepare detailed and all-inclusive specifications for the project
- Work closely with suppliers during the project development phase to ensure that the products meet the specifications
- Conduct a thorough, documented testing process - ensure that all aspects of the technology are tested - conduct load tests that simulate as close as possible the real life use of the technology and ensure that it is fit for its intended purpose
- Follow a structured implementation process and ensure that all stages of the implementation process are carried out to the standards set out in the project plan
- After technology is ready for use, conduct further tests to be sure that the production version meets the standards set by the test product
- Follow a regular maintenance and monitoring program as appropriate to ensure that the technology remains effective over time
- Regularly review the technology to determine whether it has become obsolete or needs upgrading or replacing
- Employ specialist technical experts and/or external auditors to provide independent advice at any of the above stages
- Consult with stakeholders at appropriate stages to ensure their needs are met
For further detail see Planning and Development Strategies.
